Regular hours for scheduled well and sick child visits are from 8:30am to 6pm Monday through Friday. Calls to make appointments can be made beginning at 8am Monday through Friday.
Calls During Office Hours
All patients are encouraged to call with any questions. The office staff is trained to answer most non-clinical questions, including billing inquiries. For medical related questions or problems, the staff is not able to give any advice over the phone.
If you have a medical-related inquiry regarding your child, we’d ask to give us a call at 520-323-3099 and leave a message with the staff. Your primary care physician, the "on-call" physician, or the nurse will return your call.
Please keep in mind when leaving messages during office hours that our priority is with the patients who are in the office. Thus, your call will be returned once a medical caregiver finishes seeing our priority patients in the office.
Calls After Office Hours
If your child or teenager becomes acutely ill after office hours and you cannot wait until the next morning, the “on-call” physician will return your call. Our phones are answered after-hours by an answering service. They will take our message and forward it to the doctor.
The doctor will determine whether he or she can handle the situation by phone and see you in the office the next morning or whether it will, in fact, be necessary to have your child seen more urgently in the emergency room.
When you are waiting for a doctor to return your call after hours, it is recommended to disarm the feature on your phone that does not accept calls from anonymous numbers. For privacy purposes, our doctors have this feature on their home and cell phones.
For the safety of your child, it is the policy in the office that no new medication is prescribed without being seen in the office. Furthermore, it is the doctors' general policy not to phone in antibiotic prescriptions. If your child is sick enough to require an antibiotic, we highly encourage them to first be examined.
For chronic conditions, we will be more than happy to fulfill a prescription refill. Please allow up to three working days for your refill request to be called in.
We are a pro-vaccine practice. We expect parents to immunize their children according to the schedule recommended by the American Academy of Pediatrics (AAP). We do not accept patients in our practice who refuse to immunize their children. If you have concerns or questions about vaccines in general or a specific vaccine our physicians are happy to discuss it with you during your child's well visits.
What to Bring to Your Appointment
You must bring a valid insurance card and your co-payment (if applicable) to each appointment. Also, please try to bring your child's immunization record to any well check appointment. If you have new insurance and have not yet received your insurance card, you will need the following information: insurance company name; claim address; co-payment amount; and policy holder name, policy number, group number, and suffix.
Well Child Appointments
We encourage you to make summer well child appointments for camp, school, or sports physicals early in the season. We are very busy with these appointments in July and August and may not be able to accommodate you on short notice during this time of year. Please bring your child's immunization record to all well check appointments.
Immunization Records and Physical Forms
There is a 48-hour turnaround time and a $5 fee for these forms to be filled out unless you bring them with you at the time of your well check appointment.
No-Shows and Late-Shows
If you will not be able to keep an appointment, please call our office to cancel as far in advance as possible so that we can see another patient in that time slot. We will try to give you a reminder call one to two days prior to scheduled visits to let you know that an appointment is coming up. If you are more than 15 minutes late for an appointment, we may have to reschedule you on a future date. If you miss an appointment without canceling, we may charge you a missed appointment fee.
We do not allow walk-in appointments. Please call the office and make an appointment before coming to the office or we may not be able to see your child.
Co-payments and Deductibles
Your plan may require you to pay a co-payment and/or meet a yearly deductible. We expect these payments at the time of service. We accept cash, checks, VISA, MasterCard, American Express, and Discover Card. Co-payments are a contractual obligation between you, your health plan, and our practice; if the co-payment obligation is not met, your insurance plan has the right to deny the charges. This may leave you responsible for the services rendered during your visit.
It is always a good idea to double-check with your particular plan to ensure that the doctors are approved providers before you are seen at the office. Although we are happy to file insurance claims on your behalf each time you visit our office, please understand that you are ultimately responsible for the payment of all charges incurred with the office regardless of your insurance coverage or reimbursement.
You will be required to provide us with the guarantor on your child's account. The guarantor is the individual who assumes financial responsibility for all payments to the practice. The guarantor is usually the individual with whom the child lives (in the case of separated or divorced parents), or the policyholder on the insurance coverage.